Refund policy

Refund Policy

At Isla Blu, we want you to love your purchase. If something isn’t quite right, we’re here to help.

Returns Eligibility

We accept returns on eligible items within 14 days of delivery. To qualify for a return, items must be:

Unworn, unwashed, and unused
In original condition with tags and hygienic liner intact
Free of stains, odors, damage, or signs of wear

Items marked final sale, discounted clearance items, gift cards, and any items otherwise noted as non-returnable are not eligible for return.

Return Approval Process

All returns must be submitted for review and approved by our team before being sent back. Returns sent without approval may not be accepted.

To request a return, please contact us at islablukini@gmail.com with your order number and reason for return.

Refund Method

All approved returns will be issued as store credit only. Store credit will be sent electronically once the returned item has been received and inspected.

Store credit:

Never expires
Can be used on any future Isla Blu purchase
Is non-transferable and not redeemable for cash

Shipping Costs

Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order.